Last Updated: [Insert Date]

Welcome to Lily & Roo Jewels (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website www.lilyandroojewels.com and the purchase of our handcrafted jewelry. By accessing our site and making purchases, you agree to these terms.

1. Our Commitment to You

At Lily & Roo Jewels, we craft each piece with care and extend that same attention to your shopping experience. These terms reflect our dedication to transparency, quality, and customer satisfaction—values as enduring as the jewelry we create.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our site. By placing an order, you confirm you have legal capacity to enter into binding contracts.

2.2 User Responsibilities

You agree to:

  • Provide accurate account and order information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not reproduce, duplicate, or resell our products without permission

3. Products & Services

3.1 Product Descriptions

We take jewelers’ care in describing our:

  • Anklets, bracelets, and jewelry sets
  • Gold, rose gold, white gold, and silver pieces
  • Birthstone and personalized jewelry
  • Earrings, rings, and most gifted items

While we strive for accuracy, slight variations in color or materials may occur due to monitor settings or natural material characteristics.

3.2 Personalization

Birthstone and personalized items cannot be returned due to their custom nature, except in cases of defects.

4. Ordering & Payment

4.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process your order within 1-2 business days from our Indianapolis workshop
  3. You receive shipping confirmation with tracking details

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material cost changes, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Shipping Options

Service Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days after shipping
Free Shipping Orders over $50 EMS 15-25 business days after shipping

5.2 Shipping Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary by destination.

6. Returns & Exchanges

6.1 Return Eligibility

To qualify for return:

  • Items must be returned within 15 days of delivery
  • All original tags and packaging must be intact
  • Items must be unworn and in original condition

6.2 Non-Returnable Items

For quality assurance, we cannot accept returns on:

  • Birthstone jewelry (personalized items)
  • Earrings (hygiene reasons)
  • Final sale items (marked in product descriptions)

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Complete our return form
  3. Package items securely in original packaging
  4. Ship to our Indianapolis workshop via tracked mail

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our site—including designs, text, images, and logos—are the property of Lily & Roo Jewels and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Lily & Roo Jewels shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is as precious to us as our finest gems. Our Privacy Policy explains how we collect, use, and protect your information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these terms, contact our customer care team who treat every inquiry with the same attention we give to our jewelry designs:

Lily & Roo Jewels
3315 Leisure Lane
Indianapolis, IN 46201
United States
Email: [email protected]

Thank you for choosing Lily & Roo Jewels, where every piece is crafted with care and every customer is valued.