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At Lily & Roo Jewels (“we,” “us,” or “our”), we value your trust as much as we value the craftsmanship of our jewelry. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website lilyandroojewels.com (the “Site”).

1. Information We Collect

Like the careful selection of gemstones for our jewelry, we collect only necessary information to enhance your experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number—treated with the same care as our precious metals.
  • Browsing Information: We automatically collect data about your device and browsing patterns, similar to how we track the journey of each jewelry piece from creation to delivery.
  • Communication Data: When you contact our customer care ([email protected]), we retain correspondence to provide the same personalized attention we give to custom jewelry requests.

2. How We Use Your Information

We use your data with the same intention and care we apply to crafting our jewelry collections:

  • To process and fulfill your orders with the precision of setting a birthstone
  • To provide customer support with the personal touch of a boutique jeweler
  • To improve our Site and product offerings, much like refining our jewelry designs
  • To send marketing communications (only with your consent) about new collections, special offers, and gift guides
  • To prevent fraud with the same vigilance we apply to authenticating our gemstones

3. Data Sharing & Disclosure

We treat your information with the confidentiality of a jeweler’s vault:

  • Service Providers: We share necessary information with trusted partners (payment processors, shipping carriers) who assist us with the same discretion we expect from our gem suppliers.
  • Legal Requirements: We may disclose information when required by law, with the same sense of duty we apply to ethical sourcing.
  • Business Transfers: In the event of a merger or acquisition, customer information would be transferred with the same care as our inventory of fine jewelry.

We never sell your personal information to third parties.

4. International Data Transfers

As we ship globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We implement safeguards with the same thoroughness we apply to international jewelry shipments.

5. Data Security

We protect your information with security measures as robust as a jewelry safe:

  • Industry-standard encryption for all transactions
  • Regular security assessments
  • Limited access to personal data

While we implement these measures with the precision of setting a diamond, no system is 100% secure. We encourage you to protect your account credentials as you would your fine jewelry.

6. Your Rights & Choices

You have rights regarding your personal information, as valued as our customers’ right to exquisite jewelry:

  • Access & Correction: You may review and update your account information
  • Deletion: You may request deletion of personal data, subject to legal requirements
  • Marketing Preferences: You may opt-out of marketing communications
  • Cookies: You may manage cookie preferences through your browser settings

To exercise these rights, contact us at [email protected] with the same details you’d provide for a custom jewelry inquiry.

7. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies with the subtlety of accent stones in our designs:

  • Essential Cookies: Necessary for site functionality, like remembering items in your cart
  • Analytics Cookies: Help us understand how customers browse our collections
  • Marketing Cookies: Used only with consent to personalize your experience

You may manage cookies through your browser settings, though this may affect certain features.

8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect their information, just as we don’t market our fine jewelry to children.

9. Changes to This Policy

We may update this policy occasionally, with updates posted on this page. Significant changes will be communicated with the same attention we give to announcing new jewelry collections.

10. Contact Us

For privacy-related inquiries, contact us at:

Lily & Roo Jewels
3315 Leisure Lane
Indianapolis, IN 46201
United States
Email: [email protected]

We treat every privacy concern with the same care and attention we devote to crafting your jewelry.