At Lily & Roo Jewels, we understand that the journey of your meaningful jewelry shouldn’t end at checkout. That’s why we’ve crafted a delivery experience as thoughtful as our handpicked collections—designed to bring your treasures to your doorstep with care, clarity, and a touch of Midwestern warmth.
Your Delivery Options: Tailored for Every Need
Standard Shipping (12.95 USD): For those who can’t wait to begin their story with their new jewelry, our expedited option delivers via trusted carriers DHL or FedEx. Your carefully packaged heirloom will arrive within 10-15 business days after leaving our Indianapolis studio.
Free Shipping (Orders $50+): Because we believe meaningful gifts shouldn’t come with hidden costs, we offer complimentary worldwide shipping via EMS. Your treasures will arrive within 15-25 business days, wrapped in our signature packaging—perfect for birthday surprises or anniversary keepsakes.
The Lily & Roo Journey: From Our Studio to Your Story
Every piece begins its voyage with 1-2 business days of meticulous preparation in our Indianapolis atelier. Our artisans personally inspect each item, ensuring the gold clasps, birthstone settings, and engraved charms meet our exacting standards before being nestled in protective packaging.
For our international connoisseurs (excluding select Asian and remote regions), rest assured we handle all customs documentation—though local duties remain the recipient’s responsibility. Our customer care team stands ready to assist at [email protected] should questions arise.
Peace of Mind Policies
Should your jewelry need to return to us (though we hope it never does), our 15-day return window begins upon delivery. Simply contact us within this period to initiate the process—because even returns should feel thoughtful.
Why Our Community Loves Our Delivery
“The rose gold anklet arrived just in time for my daughter’s birthday—packaged like a vintage treasure chest!” – Sarah, Meaningful Gifter
“As a busy professional, I appreciate how clearly Lily & Roo communicates every shipping update.” – Michael, Time-Poor Romantic
At Lily & Roo Jewels, we don’t just deliver jewelry—we deliver stories waiting to be lived. Whether you’re commemorating a milestone or celebrating everyday magic, trust us to bring your carefully chosen pieces to you with the same care we pour into crafting them.
Warmly,
The Lily & Roo Team
P.S. Remember to track your order’s journey through our shipping notifications—anticipation makes the sparkle even sweeter!